Dr. Cathy Chargualaf CSC, DCH, Ph.D. 

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Change management requires both an individual and an organizational perspective

Posted on September 6, 2018 at 6:50 PM

Change management requires both an individual and an organizational perspective


Individual change management


Individual change management means understanding how one person successfully makes a change.


Organizations don't change, individuals do. No matter how large of a project you are taking on, the success of that project ultimately lies with each employee doing their work differently, multiplied across all of the employees impacted b...

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Why Change Management Matters

Posted on July 26, 2018 at 3:25 PM

Why Change Management Matters


There are numerous reasons to employ effective change management on both large- and small-scale efforts. Here are three main reasons to employ change management:

  1. Organizational change happens one person at a time
  2. Poorly managing change is costly
  3. Effective change management increases the likelihood of success

Organizational change happens one person at a time

It is...

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Three Levels of Change Management

Posted on April 17, 2018 at 3:05 PM

Three Levels of Change Management


Individual Change Management

While it is the natural psychological and physiological reaction of humans to resist change, we are actually quite resilient creatures. When supported through times of change, we can be wonderfully adaptive and successful.

Individual change management requires understanding how people experience change and what they need to change successfully. It also requires knowing what will help people make a su...

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Why Resistance Occurs

Posted on April 11, 2018 at 10:45 AM

Why Resistance Occurs


Resistance to change is normal and expected, but what if we could eliminate at least half of the resistance encountered on a change initiative?

The question is not if we will encounter resistance to change, but rather how we support our employees through the change process and manage resistance to minimize the impact on employees and the organization.


Change creates anxiety and fear. The current state has tremendous holding pow...

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What Is Change Management?

Posted on February 25, 2018 at 1:55 PM

What Is Change Management?

Change management is the discipline that guides how we prepare, equip and support individuals to successfully adopt change in order to drive organizational success and outcomes.

While all changes are unique and all individuals are unique, decades of research shows there are actions we can take to influence people in their individual transitions. Change management provides a structured approach for supporting the individuals in yo...

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The Costs and Risks of Resistance to Change

Posted on February 18, 2018 at 10:50 AM

The Costs and Risks of Resistance to Change


If we take the position that resistance to change is unavoidable and complex and choose not to address it directly, we will pay a price in terms of change outcomes and ultimately benefits realization. Resistance has been identified as a top obstacle to successful change in all of Prosci’s best practices benchmarking studies. Study participants identified the following costs of resistance:

  • ...
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Organizations do not change, people do.

Posted on January 22, 2018 at 5:55 AM

Organizations do not change, people do.

When your organization undertakes projects or initiatives to improve performance, seize opportunities or address key issues, they often require changes; changes to processes, job roles, organizational structures and types and uses of technology. However, it is actually the employees of your organization who have to ultimately change how they do their jobs. If these individuals are unsuccessful in their personal transitions, if they don’t emb...

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